Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. For all Appliances, the policy on the product page shall prevail over the general returns policy.
Replacement Policy
Category | Actions Possible and Conditions (if any) |
Air Conditioner, Refrigerator, Washing Machine, Fan and water heater | 7 days, Replacement OnlyReplacement is possible under the following conditions: This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damage or different item delivered to you. In the rare event that you receive a damaged device, please create a replacement request within 7 days of order delivery. Raising a replacement request any time after 7 days of order delivery will result in your replacement request being rejected. Please note that we will provide a replacement for only those products where damage is not caused by the customer in any manner whatsoever.
If you report an issue with your Air Conditioner, Refrigerator, Washing Machine, Fan and water heater, we may schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution.
A replacement will be provided based on their reports. Replacement and service will be provided based on the terms and conditions of the company and brands.
Please keep the item in its original condition, original packaging, with user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. |
Return Policy for Home Delivery
Products purchased from the App and website enjoy Ten (7) days Return Policy.
Products purchased from the App and website can be returned to the Company within Seven (7) days of delivery of the same to User by placing a Cancel Order request by logging a call with Companies Customer Care Center by phone on 8428118111.
Products purchased from the App and website can be returned to the Company only if the Product supplied by the Company is damaged, defective or the Product received is different from the Product that was ordered.
The User shall ensure that he/she does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner.
In the event if User, on removing the packaging of the Product, finds the Product is damaged and/or defective and/or is different from the Product that was ordered, User shall immediately intimate the Companies Customer Care Centre about such damage and/or defect and/ or difference and the Company shall arrange for the replacement of the Product or refund of price of the Product along with shipping charges, if any, collected by the Company in the unlikely event of the Company being unable to replace the damaged and/or defective Product. For any Refund or Exchange / Replacement of Product the relevant provisions of Refund and Exchange shall apply as given herein.
In case of Cancellation (Return / Replacement) of order after delivery of the Product to User, the Company will arrange pick up of the Product to be returned. User will assist and cooperate fully to return the Product with its manuals, booklets, warranty card, accessories, freebies and packing materials or any other thing which were delivered to User along with the Product being returned. At the time of pickup the User will be provided with acknowledgement of pick up by the Companies Logistical Partner. User should retain the said acknowledgment and quote or product the same in all his/her future communications with the Company in this regard.
All free gifts, in original packaging as delivered and unused condition, must be returned along with the Product in case of cancellation of order of the Product with which the free gift(s) is/are given.
Return and service will be provided based on the terms and conditions of the company and brands.
We reserve the right to update, change, alter or modify this Policy, from time to time, without any prior notification to you. Such change shall come into effect from the date of such update, change, alteration or modification
Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address
During pick-up, your product will be checked for the following conditions:
Category | Conditions |
Correct Product | IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible. |
Complete Product | All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, wire, etc.), freebies and combos (if any) should be present. |
Unused Product | The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). |
Undamaged Product | The product should be undamaged and without any scratches, dents, tears or holes. |
Undamaged Packaging | The product’s original packaging/ box should be undamaged.
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In cases where a product accessory is found missing/damaged/defective, the seller may either process a replacement of the particular accessory or issue an eGV for an amount equivalent to the price of the accessory, at the seller’s discretion.
During open box deliveries, while accepting your order, if you received a different or damaged product, you will be given a refund.
Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable.
For Furniture, any product-related issues will be checked by authorized service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.
Refunds
Refunds are provided for cancellation / return of products, subject to the eligible cancellation/ return as per Return Policy or these terms and conditions, initiated in accordance with the Return or Cancellation Policy.
Refund is made for the full amount of the order or part order successfully cancelled that was paid by You for the delivery of the order.
For return requests, the refund of payment is made after the returned product has been received by the seller and has passed the quality checks. The entire product cost along with any taxes and shipping charges if any will be refunded to You.
If any refund is received by You pending the quality checks, You will hold such amounts in trust on behalf of Ecdial until conclusion of such quality checks unless claimed by Ecdial any time before that. If You are in receipt of any wrongful refunded or payment, You will transfer such amount back to Ecdial within 3 days of You receiving such amount.
No refund due to non-deliverability will be applicable to orders placed with pay on Delivery options. Refund of pay on Delivery orders returned by You may be subject to levy of a charge which will be deducted from Your refund amount.
Time Period for Refunds
Refunds are normally processed within 1-6 working days after the completion of quality checks of product returned and further depends on various banking and payment channels.
Interest charged by the bank providing the EMI Scheme till the time the request for return or cancellation is raised will not be refunded.
Ecdial is not responsible for any errors or delays in refund due to banks or third party service provider errors or delays.
Mode of Refund
The mode of refund of payments cannot be changed at any stage as the refund amount is transferred to Your source account. Refunds are paid back to the source of payment.
Refund for payments made by modes other than Pay on Delivery, which fail when processed back to source may be refunded by National Electronic Funds Transfer (“NEFT”) to Your bank account.
Refund of orders placed using Pay on Delivery as the payment method will be made by cheque or demand draft or to Your bank account via NEFT or to Your wallet account depending on the discretion of Ecdial
You will need to update the bank account number and IFSC code to enable us to process a refund to Your account. Refunds cannot be processed to third-party accounts, i.e. the name on Your Ecdial account should match with the name of the bank account holder provided for refund via NEFT. A refund initiation confirmation by email or SMS at the email address or mobile number provided to Ecdial will be sent to You.
